FAQ | Modest Collection

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Our shipping charge is 80taka flat rate in Dhaka, 100taka for Bangladesh except Dhaka. 2800taka flat rate for international shipping. Important! Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance.

Yes, we have cash on delivery service in Dhaka, Chittagong, Sylhet, Rajshahi and Bogra.

We accept the following payment methods: Credit Card, Debit Card and mobile banking We do not accept payment via bank transfer and PayPal (PayPal is not supported in Bangladesh)

70% of our products are made according to your measurements. So it needs time. We take 10 business days (maximum) to make your product.

You can cancel your order instantly. But once your product is made, you can’t cancel the order. However, you can exchange it with another design within 7 business days if it is free size item.

Make sure to provide accurate measurements. We will take care of any mistakes made from our side. If you give us the wrong measurements, u still can send the product for altering, standard alter charge will be added.

You can return a product for replacement or refund within 48 hours of delivery if it meets the following conditions:

  • the product is damaged, defective or counterfeit
  • the product is of wrong size
  • the product is unused, original packaging, seals and tags are intact

To return a product follow the steps below: Inform us by calling at +8801680435604 or by inboxing us to messenger (https://m.me/modestbd) Pack your product including all tags, accessories or free gifts (if any) you received Send it to us by yourself at the following address 99 Chairman goli, ground floor, Shankar, Dhanmondi, Dhaka 1209

  • You have received damaged, defective or wrong product
  • The product is not of expected size/measurement or color
  • You have already paid but the desired product is out of stock
  • Note: No refund is applicable for any customised orders

  • The money will be refunded to the original payment method if you have paid via bKash or debit/credit card
  • If you have paid by cash we can refund by bKash to a number of your choice
  • For bKash refunds it may take 2-3 business days and for card refund if may take 5-10 business days